Usio Energy has ceased to trade. Ofgem, the energy regulator, has appointed First Utility as the new supplier for its customers.
First Utility will supply energy Usio Energy’s customers as of Friday 19 October 2018.
First Utility will contact customers over the coming days and again in a few weeks when their accounts have been fully set up.
Customers need not worry, their supplies are secure and credit balances are protected.
Current and former customers who are in debit to Usio Energy will not owe any money to First Utility. Instead they will be contacted by Usio Energy’s administrators who will talk to them about repayment arrangements.
Ofgem’s advice to Usio Energy’s customers is not to switch, but to sit tight and wait until the transfer to First Utility is complete. This will help make sure that the process of handing customers over to First Utility, and honouring credit balances, is as hassle free for customers as possible. However, if they do not wait until the transfer has been completed, the switch may not proceed or can take longer to complete.
Customers with questions should contact First Utility’s customer service team, on 02476 937 724 or Usio@first-utility.com.
Customers can find support and advice on the
Ofgem website. Or alternatively if they need additional support they can call Citizens Advice on 03454 04 05 06 or email them via webform, or get in touch through Ofgem's facebook or twitter feed @ofgem