USIO knows I work from home on Friday’s and they adjusted the amount they energy buy for me


All you need to know about joining USIO

Do I need a Smart Meter?

Yes, you’ll need a smart meter but USIO will organise the installation for you, and all included in your tariff!

When will my Smart meter be installed?

Your Smart meter is usually installed 2-3 weeks from the time you go live with us. A third-party will contact you to organise when you will be around. If they do not, please call us on 0203 176 6958 and we can chase this up for you.

What does my Smart meter do?

A smart meter is an electonic device that is installed in your home and takes reads automatically which is received by us and provides us accurate data to bill you correctly with.

Do I have to submit any meter readings?

Yes, but only until your Smart meter is installed. After this, everything will be automated and you need do nothing.

Do I need to inform my old supplier?

No, just sit tight and we’ll do this all on your behalf. If there are any issues with transferring to us we will keep you in the loop.

I can smell gas / the power is out.. what do I do?

If you think you have a gas leak, call their emergency line on 0800 111 999. If you have a power cut, please call 105 to be put through to your local electricity distributor who can help further.

What tariff am I on?

Your welcome pack will include the name and details of the tariff you are on. If you have lost it, don’t worry as you can check your details on the online portal or calling us on 0203 176 6958.

When will you take my direct debit?

We will take your first direct debit when you go live with Usio Energy. We expect this to be 22 days from the signup date. From there on, we will bill monthly on the same date every month.

Where can I find my consumption data?

You’ll be able to find your consumption data within our online portal which you can get to here.

I can't log into my portal. Why not?

Always check your username and password as any incorrect characters will stop you getting into the portal. However, if you have forgotten your details you can retrieve them by clicking here

Sometimes we will update our website which can provide some downtime in which you will not be able to access the portal. Try to access again after an hour or so and you should be able to access it.

I'm thinking of switching to Usio Energy. What do you need from me?

In order for us to set you up, we need to take you through our quote system that generates the tariff you select. If you click here you’ll reach the start of the short questionnaire starting with your postcode.

I've chosen Usio Energy... what next?

Firstly, thank you for choosing us!

The first thing you will get is confirmation of your direct debit details and our welcome pack to you. From then on its plain sailing until your first billing.

Sometimes we may need some extra information from you (e.g. your meter serial number). In those instances we will contact you.

How long will the switch take?

The switch from your old supplier to us will normally take around 3 weeks from signup. If there are any delays we will contact you.

I'm moving. What do I need to do?

We will try and make your switchover from old to new home as easy as possible.

Simply contact us on 0203 176 6958 with your new address, moving date and meter reading, and we’ll do the rest!

How is my gas bill calculated?

The gas industry uses a calculation to change what your meters tells us about your use into something that matches your electricity.

For the maths whizzes amongst you, here is the calculation:

1. Obtain the units used (the new reading – the old reading)
2. Multiply by 1.02264 (volume correction for temperature and pressure)
3. Multiply by calorific value (energy content of each cubic metre of gas)
4. Divide by 3.6 (conversion from joules to kWh)

When will my first payment be taken?

We will take your first payment as soon as your switch is complete.

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