Usio Energy Complaint Procedure
If you are having any account problem at all, then in the first instance please tell us how we can help. Please use any preferable means to do this (i.e. by telephone, Live Chat, email or through social media). We will try our best to ensure that you are satisfied and happy!
At this point, if you feel that you would like to raise a complaint we’ll investigate further and have a full response for you within five working days. While we aim to solve your complaint fully as quickly as we can, occasionally things get more complicated. In these situations we’ll try our hardest to have everything fixed within eight weeks.
Tel: 0203 176 6958
222 Kensal Road
Unit 323 Canalot Studios
If eight weeks passes or we’ve sent a deadlock letter to you, then you are able to contact the Energy Ombudsman for advice and assistance. Their services are free, independent and their final decision is binding for the supplier. They can be contacted through their website at ombudsman-services.org/energy, or by telephone on 0330 440 1624.